Mybank Limited
As the banking industry gathers momentum supported by high
economic growth, the skills sets in the banking industry are being
stretched. The new benchmark for competitive edge has been raised
as never before. It is becoming imperative for banks to offer new
products and enhance customer service levels albeit with low
margins. The focus is on customer service to sustain customer
loyalty.
Mybank Limited (formerly Bolan Bank Limited), with a new
management team in place marched forward with a well articulated
strategy to establish itself as the bank that offers the Best Customer
Service. To achieve this objective the bank decided to focus on the
core competency of banking and customer service. Concurrently, the
bank decided to outsource functions where others could do a better
job for the bank while remaining aligned with the bank’s overall
strategy and objectives.
Through a process of competitive evaluation of proposals from local
and international IT Integrator companies, Mybank Limited selected
Si3 as the preferred supplier to undertake the responsibility for
outsourcing its entire IT infrastructure across the 50 branch network
spread over 22 cities in Pakistan. This being a pioneering initiative by
a bank in the country, Mybank has created a landmark in the banking
industry in Pakistan.
Si3 responsibilities as an IT Integrator and Outsourcing Service
Provider (OSP) encompassed consultancy services to assist the bank
in selection and procurement of all components of the IT
infrastructure. These included the tedious and transparent process of
first selecting the Core Banking System which eventually drives the
selection and induction of entire infrastructure required to be built for the bank. Concurrently, Si3 is entrusted to deliver all IT policies and
guidelines with best practices for Mybank.
Having accomplished the task of selection and procurement, the Si3
team moved forward towards the deployment of the selected Core
Banking System from Misys called Equation along with Trade
Innovation for Trade Finance, and Equation Trader for the bank’s
Treasury function. With a coherently enunciated Project Management
Plan supported by a team of professionals with Fortune 500
experience and banking domain expertise, the Si3 team will
accomplish the Systems Integration (SI) services in the stipulated
time to enable Mybank achieve its stated objective on time within
budget.
A key element towards successful implementation of such a complex
initiative is the skills base that can maximize the utilization of the
technology resource. Therefore an emphatic and all encompassing
rigorous investment is being undertaken for training of the bank’s
staff. This in itself is a joint effort by Mybank and Si3 to extract the
Return on Value of Investment.
No infrastructure for a bank will be complete without a comprehensive
and secure network infrastructure. With many years of skilled
professional experience, the Si3 team will deploy a scalable and
multi-purpose network for Mybank capable of carrying data, voice and
video on demand. The design and architecture of the network has
been comprehended to meet international standards of security for
the financial services industry.
A substantial reinforcement from Si3 for Mybank was the readily
available choice of two Si3 Data Centers to be utilized for
accomplishing the planned Technology and Life Cycle Management
services. A consolidated server farm is housed at the Si3 Data Centre
at Karachi while the Si3 Data Centre at Islamabad has space
reserved to be utilized by the bank for its DR site. The Si3 Data Centre at Karachi will be the base for rendering Managed Services
for the bank covering network management, security services,
desktop management and enterprise systems management.
Other applications being deployed for Mybank are a countrywide
secure Email system and a workflow based Electronic Document
Management System (EDMS).
Going forward, Mybank plans to roll out electronic delivery channels
to enable its valued customers to access and avail banking services
at anytime from anywhere. As the branch network grows for Mybank,
and electronic delivery channels are inducted, the IT infrastructure
will scale to meet the growing demand for customer services
supported and powered by Si3.
The multi-million dollar deal is being aggressively rolled out under the
auspices of a joint steering committee and a Project Management
Office (PMO) specially established for the project comprising of
members drawn from the Si3’s Project Management Centre of
Excellence (PMCoE).
With a common goal to excel in service to customers and create an
outstanding customer service experience, Mybank and Si3 work
coherently and decisively to achieve the ultimate goal mutually
established by the two entities.
National Logistics Corporation - NLC
The Client
- National Logistics Corporation (NLC) is the largest logistics public sector organization in Pakistan with a track record of 28 years of transporting millions of tons of essential commodities such as wheat, fertilizer, sugar, edible oil from ports to farthest locations throughout the length and breadth of the country, and beyond to Afghanistan.
- NLC also has the following subsidiary businesses:
- Construction & Engineering
In the field of Liquid Cargo transportation, it moves over 50 pc of country's crude oil production. It retains the singular experience of transporting relief goods for three million Afghan refugees migrating to Pakistan in 1982 and also maintaining over 1100 vehicles of different Makes and Types.
The strategic direction of NLC is to be able to reposition itself up the value chain; focus on strategic supply chain with port operators, government agencies and other parties; to adopt systems which provide strategic decision making support as well as optimize its current transactional focus role.
The Challenge
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To transform NLC into an efficient organization, offering 'one window operation' convenience for client's multimodal freight requirement.
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To create a fully networked and streamlined IT-enabled environment that reduces manual work effort by eliminating operational redundancies, integrates the critical data components and provides real-time accurate data for proactive decision making.
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Promote the use of Profit and Loss Centers to measure the performance of the various business units, providing management a clear basis for prioritization and allocation of investment and effort.
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To induct Best Practice concepts and ideologies within the NLC work environment by deploying a world class ERP solution.
The Solution
The proposed solution for eNLC takes into consideration NLC's vision, the adoption of Internet technology and other cutting edge technology like RFID in the near future. The solution footprint for eNLC is based on the following four Layers:
- Deployment of a Cisco Based country-wide Wide Area Network spanning 22 sites
- Business Process Reengineering across all business lines
- A phased Oracle Ebusiness Suite Deployment including Oracle Transportation Management.
- Application Deployment and Information Management Infrastructure
- Change Management &Integration
The deployment and delivery of the above solution is spearheaded by Si3 and involved the implementation of Oracle Financials to HR/Payroll, Enterprise Asset Maintenance, and Supply Chain Management that includes Transportation Management in the single largest module-wise deployment of Oracle in the public sector in Pakistan .
Business Benefits
A world class ERP system, Oracle E-Business Suite 11i for NLC is an enabler to more effective Supply Chain Management; which is needed to get to the heart of the ROI early in the planning process. The striking results which stand out are:
Lower Trip Costs and Increased Customer Satisfaction A proactive Fleet Management will deliver a balanced and optimized trip resulting in lower operating costs. This would be possible by effectively managing less-than-truck-load scenarios where more than one customer/shipment will share the vehicle. In future, so by providing a web based order entry and tracking facility to customers, customer satisfaction will increase.
Decrease in Operating expenses and inventory investment
Oracle E-Business Suite, a sophisticated and dynamic back end financial system can track all the expenses against the budgets. It can proactively help accountants and managers about exceptions and trends. The timely comparative information availability certainly helps analysts and manager to control and decrease expenses which directly results into more profits.
In addition to an efficient financial system, effective asset maintenance and inventory control system can help NLC to plan and control the inventory investment better.
Reduce order-to-cash cycle
By utilizing Oracle E-Business NLC can closely monitor and control the customer orders delivery cycle as well as it's own accounts receivable position.
Key Performance Indicators monitoring
Once NLC has the right information available at the right time, the managers can define KPIs for their respective processes, assign responsibilities and monitor performance. This can include processes not only within the organization but processes involving outside entities like suppliers, business partners and customers.
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